Sharpening Studio LLC
Last updated: October 19, 2026

1. Information We Collect
When you place an order, request a service, or contact us, we collect the information you provide, including your name, business name, email address, telephone number, billing address, and shipping address.
We also process information about products and services ordered, invoices, payment status, shipments, and correspondence. Repair and warranty requests may include the product model, serial number, a description of the issue, photographs, and videos.
Our websites and the platforms we use may automatically collect technical information, including your IP address, browser type, device information, and pages visited.

2. How We Use Your Information
We use your information to:

• Process and fulfill orders.
• Coordinate diagnostics, sharpening, repairs, and additional work.
• Issue invoices and process payments.
• Arrange shipping.
• Handle returns, warranty requests, and service concerns.
• Communicate with customers.
• Maintain records, prevent fraud, and comply with legal requirements.

If you subscribe to our marketing emails, we also use your email address to send those messages.

3. Payments
Payments made through Square are processed by Square and the participating payment providers. Payment details are entered through their payment forms.
For recordkeeping and customer service, we receive payment information, including the amount, status, transaction identifier, and limited details about the payment method.
Please do not send full payment card numbers, security codes, or online banking passwords by email or through our service request forms.

4. How We Share Information
To fulfill orders and operate our services, relevant information is processed by service providers, including:

• Tilda and Square, which support our websites, online store, orders, and payments.
• Form, customer management, and file storage services, including Zoho and Dropbox, which support service requests, correspondence, and related materials.
• Pirate Ship and shipping carriers, which support shipping arrangements and delivery.
• Manufacturers and suppliers, when products are shipped directly from their facilities.
• Warranty and service centers, when necessary to review a request or service a product.

For direct shipments, we provide the manufacturer or supplier with the necessary order and recipient information, including the recipient’s name, shipping address, and contact details.
Information may also be disclosed to comply with lawful requests, resolve disputes, and protect against fraud. We limit disclosures to information needed for the relevant purpose.

5. Cookies and Third-Party Services
Our websites and embedded services may use cookies and similar technologies to operate shopping carts, remember preferences, maintain security, and protect forms against spam.
You can manage cookies through your browser settings and any cookie controls available on the website. Restricting cookies may affect certain website features.
When you visit third-party websites or use their payment or other services, the privacy policies of those providers also apply.

6. Communications and Marketing Emails
We send communications needed to fulfill orders, including confirmations, invoices, requests to approve work, shipping updates, and responses to inquiries.
You can unsubscribe from marketing emails using the unsubscribe link in the email or by contacting info@sharpeningstudio.com. Unsubscribing from marketing does not stop necessary communications about active orders.

7. Data Retention and Security
We retain information for as long as necessary to fulfill orders, provide customer service, address requests and concerns, maintain records, and meet applicable requirements.
We take reasonable measures to protect information and limit access according to business needs. No method of transmitting or storing information provides absolute security.

8. Requests About Your Personal Information
You may contact info@sharpeningstudio.com to request access to, correction of, or deletion of your personal information.
To protect your information, we may ask you to verify your identity. We handle requests in accordance with applicable law. Certain records may need to be retained for recordkeeping, fulfillment of obligations, or resolution of disputes.

9. Changes to This Policy
We may update this policy when our practices or service providers change. The current version will be published on this page with its last updated date.

10. Contact
Sharpening Studio LLC
Email: info@sharpeningstudio.com