Sharpening Studio LLC

1. Diagnostics and Approval
Diagnostics are free when we perform the sharpening or repair service. If the service is not performed, a diagnostic fee applies. The diagnostic fee is disclosed to the customer before diagnostics begin.
Before starting work, we obtain the customer’s approval of the scope and price of the service. If additional work or replacement parts are needed, we provide the additional cost and request approval. No additional paid work is performed without the customer’s approval.

2. Service Process
We determine whether the requested work can be performed and provide an estimated completion time after inspecting the tools or equipment.
If we discover hidden damage, missing parts, or other circumstances that affect the price or completion time, we notify the customer and agree on the next steps.

3. Cancellation by the Customer
Customers may request cancellation by emailing info@sharpeningstudio.com.
If work has not started, we refund payments for services not performed. Actual shipping expenses and specially ordered, non-returnable parts may be deducted only if the customer approved those expenses and conditions in advance.
If work has already started, we stop as soon as it is technically possible to do so without causing additional damage to the customer’s property. The customer is responsible for the portion of the approved work already completed. Any unused balance of the prepayment is refunded.
Completed services cannot be cancelled retroactively. Concerns about the results are handled under the service concerns procedure below.

4. Cancellation by Sharpening Studio LLC
We may decline or discontinue a service if the condition of the tools or equipment prevents safe completion, necessary parts are unavailable, or other technical limitations arise.
We explain the reason, arrange the return of the customer’s property, and refund payments for the unperformed portion of the order. No additional charges are incurred without the customer’s approval.

5. Service Warranty
We do not provide a separate voluntary warranty on sharpening or repair services.
We do not promise that tools will remain sharp for a particular period or that equipment will continue to operate without failure. These outcomes depend on the condition, wear, workload, and use of the tools or equipment.
This provision does not prevent customers from raising concerns about our work and does not limit any rights available under applicable law.

6. Concerns About Our Work
If you have concerns about our work after receiving your order, please contact info@sharpeningstudio.com within 30 calendar days of receipt. Include your order number, a description of the problem, and photographs or videos if available.
Please do not return tools or equipment until you receive instructions from us. If continued use could worsen the damage, stop using the item until the cause has been assessed.
We review the concern and, when necessary, inspect the item again. If we confirm a defect in our work, we correct it at no additional charge. If correction is not possible, we refund the cost of the affected service or the relevant portion of it.
When a defect in our work is confirmed, we cover the necessary return and reshipping costs.
Normal wear, damage caused during use, and new faults unrelated to our work are treated as a separate service request. Any paid work requires the customer’s approval.
Our request to report concerns within 30 days does not limit rights available under applicable law.

7. Shipping and Receipt
Please package tools and equipment securely, protect cutting edges, and prevent items from moving inside the package.
Upon receipt, check that all items are present and inspect their condition. If the package is damaged, retain the packaging, photograph the damage, and notify us as soon as possible so we can investigate with the carrier.

8. Contact
Sharpening Studio LLC
Email: info@sharpeningstudio.com