Sharpening Studio LLC

1. Warranty Terms
The warranty period, warranty provider, and covered components are specified in the individual product description and warranty documentation available to the customer before purchase.
Different warranty periods may apply to the control unit, handpiece, and other components. There is no single warranty period that applies to all products.

2. Requesting Warranty Service
If your product malfunctions, contact info@sharpeningstudio.com. Include your order number, model, serial number if available, and a description of the problem. Please provide photographs or videos if possible.
We will provide instructions and contact information for the appropriate service center. Do not ship the product until the return address and service procedure have been confirmed. The warranty service address may differ from the return address on the original package.

3. Evaluation of Warranty Claims
The warranty provider determines eligibility for warranty repair or replacement after inspecting the product, in accordance with the warranty terms for that model.
If the issue is not covered by the warranty, any charges for paid repairs and related expenses must be approved by the customer before the work is performed.

4. Warranty Limitations
Coverage and exclusions are governed by the warranty for the specific product. Exclusions may include normal wear, consumable parts, maintenance and cleaning, as well as damage caused by drops, liquid exposure, incorrect voltage, overloading, or failure to follow operating instructions.
Damage caused by unauthorized repairs or modifications may not be covered. Using an independent service provider does not, by itself, automatically void all warranty rights.

5. Shipping for Warranty Service
Unless the warranty terms for the specific product state otherwise, the customer is responsible for shipping costs to and from the warranty service center.
Missing or incorrect items, shipment of the wrong product, and defects discovered upon receipt are handled separately under our return policy and the rules applicable to the particular case.

6. Problems Upon Receipt
Please check the contents and condition of your order upon delivery. If the product arrives damaged or does not work when first switched on, notify us as soon as possible, preferably within 7 calendar days.
Keep the packaging and provide photographs or videos. This recommended reporting period does not limit your rights under applicable law.

7. Product Returns
Warranty service and product returns are subject to different terms. Returns of non-defective products are addressed in our Shipping & Returns policy.
This policy does not limit any consumer rights provided by applicable law

8. Contact
Sharpening Studio LLC
info@sharpeningstudio.com